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FREE SHIPPING ON ALL ORDERS – WORLDWIDE!
FOR CUSTOMERS IN EU
FREE shipping: 2-5 working days
Express: 20€, 1-2 working days.
FOR CUSTOMERS IN EUROPE BUT NON-EU COUNTRIES
FREE shipping: 2-5 working days (3-7 working days Eastern Europe)
Express: 30€, 1-2 working days (1-3 working days Eastern Europe).
FOR CUSTOMERS IN REST OF THE WORLD
FREE shipping: 3-5 working days
Express: 35€: 1-2 working days
You can return your products to Zutori AB within 14 days and receive your money back if you change your mind. Zutori provides you with a return label. You can choose to change a product or receive full refund. All products that are sent back have to be carefully packaged to avoid any damage on the product. It is you that are responsible for the risk of the transportation back to Zutori AB.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
You can always contact us for any return question at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.